Support
Contact & Help
Need help with a printable helipad project, your PDF download, printing or building? Start with the quick answers below, or send a message using the contact form.
Download help
If you purchased through Etsy, your digital files are delivered through your Etsy account. Check your Purchases & Reviews section and the email connected to your Etsy order.
Printing help
For best results, print the PDF at 100% or Actual Size unless the project instructions say otherwise. Sturdy paper or cardstock generally gives the cleanest finished model.
Quick answers
Frequently asked questions
Where is my download?
If you purchased on Etsy, sign in to the Etsy account used for the order and open Purchases & Reviews. Your digital files should be available there once payment is confirmed.
I paid, but I cannot find the PDF. What should I do?
First check that the order is marked as completed and that you are signed in to the correct Etsy account. If the file still does not appear, use the contact form below and include your order number.
What paper should I use?
Regular printer paper works for many parts, but slightly heavier paper or cardstock is usually better for raised walls, ramps and structural pieces.
Do I need a 3D printer?
No. These are printable papercraft projects. You build them with a normal printer, paper or cardstock, cutting tools and glue.
Is the helicopter included?
No. Helicopters, drones, vehicles and figures shown in product images are display examples only unless a listing explicitly says otherwise.
Can I get help with a build?
Yes. Use the form below and describe where you are stuck. If relevant, mention which helipad project you are building.
Send a message
Contact Papercraft Helipads
Please include the project name and, for order-related questions, your Etsy order number if you have one.